Privacy Policy

At Evana Technologies, Inc. ("Evana," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

We may change this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

We collect several types of information from and about users of our Services, including:

Personal Information

Personal information is information that identifies you as an individual or relates to an identifiable individual. The personal information we may collect includes:

• Name, email address, phone number, and other contact details;
• Company name, job title, and business address;
• Username, password, and other account credentials; and
• Payment information, such as bank account details for refund disbursement.

Business Information

In order to provide our import duty refund services, we collect business information including:

• Import and export records, including entry summaries, commercial invoices, and bills of lading;
• Customs documentation, such as CBP Form 7501 and CBP Form 7553;
• Manufacturing records and inventory control information;
• Supply chain data and product specifications; and
• Financial information related to duties, taxes, and fees paid on imports.

Usage Information

We automatically collect usage information when you visit our site or use our Services, including:

• IP address, browser type, operating system, and device information;
• Pages you view, links you click, and actions you take within our Services; and
• Time spent on our Services and the pages you visited before and after.

We use the information we collect about you or that you provide to us, including any personal information or business information, for the following purposes:

• To provide, maintain, and improve our Services;
• To process and manage import duty refund (drawback) claims on your behalf;
• To communicate with you about your account, service updates, and other administrative matters;
• To respond to your inquiries, requests, and support needs;
• To analyze usage patterns and improve the user experience;
• To develop new features, products, and services;
• To prevent fraud, enforce our terms, and protect our legal rights;
• To comply with legal obligations and regulatory requirements; and
• For any other purpose with your consent or as permitted by law.

We may disclose personal information and business information we collect from you in the following circumstances:

• To U.S. Customs and Border Protection (CBP) and other regulatory authorities as necessary to process import duty refund (drawback) claims;
• To our subsidiaries, affiliates, contractors, service providers, and other third parties we use to support our business;
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• To enforce or apply our Terms of Service and other agreements;
• If we believe disclosure is necessary to protect the rights, property, or safety of Evana, our customers, or others;
• In connection with a corporate transaction, such as a merger, acquisition, or sale of assets; and
• To any other party with your consent or at your direction.

We do not sell your personal information or business information to third parties for their marketing purposes.

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use these technologies for the following purposes:

• To enable certain functions of the Services;
• To provide analytics and understand how users interact with our Services;
• To store your preferences and settings;
• To authenticate users and prevent fraudulent activity; and
• To improve and personalize your experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services. We also use Google Analytics to help us understand how our users use the Services. You can learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ and opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.