Everything you need to know about import duty refunds

A duty drawback is a refund of up to 99% of the import duties you paid to U.S. Customs when you export those goods out of the country. It's part of U.S. law and designed to help businesses stay competitive globally — but most brands don't realize they qualify.

If you import products into the U.S., pay tariffs, and then export those products (to customers or distributors internationally), you may be eligible. This applies to many SMBs that ship internationally.

• Many brands overlook several scenarios that could qualify for significant duty refunds:
• Exporting products manufactured with imported materials.
• Duties on unused imports that were later exported.
• Rejected or defective products sent back.
• Products destroyed due to non-compliance.
• Substitution drawback for similar goods.
• Changes in trade agreements or tariff codes.
• Indirect exports through other companies.
• Imported packaging materials for exported products.
• Oil or chemical mixing exports, samples, and promotional items used at trade shows.

You can go back up to 5 years on past imports and exports. That means if you've paid tens of thousands in tariffs over the last few years, there's a real chance you're owed money.

Our service team will ask for your import data (like customs entry summaries), export shipment info (from your 3PL, shipping platform, or carrier), and basic business details. Don't worry — our experts will guide you through the entire process and handle the complex aspects for you.

There are no upfront fees. We only get paid if you do. Our standard model is a success-based fee — meaning if we recover $50,000 for you, we take a small percentage, and you keep the rest.

Once we file your claim with U.S. Customs, it typically takes 3 to 6 months to receive your refund. The sooner we start, the sooner you get paid.

If all your sales are within the U.S., you won't qualify for import duty refunds through the drawback program. But if you've shipped even a small percentage of orders internationally, we may be able to get money back for you.

Technically, yes — but it's complex, time-consuming, and requires matching detailed customs and logistics data. Most brands find it easier (and faster) to let our service handle it. We provide expert guidance throughout the process and combine human expertise with advanced technology to maximize your recovery. Plus, we only get paid when you do.