Everything you need to know about import duty refunds
We gathered the most common questions from SMB brands about eligibility, timelines, and the Evana workflow. Still unsure? Book a quick discovery call and we will walk you through your specific scenario.
Your questions answered
What is import analytics?+
Import analytics gives you real-time visibility into your customs data — duties paid, tariff breakdowns, broker performance, and cost trends. Instead of relying on spreadsheets or your broker's summaries, you get interactive dashboards that show exactly what's happening with your imports.
Who is Evana for?+
Any U.S. importer who wants better visibility into their customs data. Whether you're a small brand importing a few containers a year or a mid-market company with complex supply chains, Evana helps you understand your duty exposure, monitor your broker, and benchmark your costs.
What data do I need to get started?+
Just your ACE portal access. Evana connects directly to your Automated Commercial Environment (ACE) account and syncs your customs entry data automatically. Setup takes minutes, and your dashboards populate as soon as the data loads.
How far back can I see my data?+
Evana can pull up to 5 years of historical import data from your ACE portal. This lets you spot long-term trends, compare duty rates over time, and identify anomalies you may have missed.
How much does it cost?+
Evana starts at $100/mo for unlimited entries with no per-entry fees. There are no setup costs or long-term commitments.
How quickly can I see my dashboards?+
Once you connect your ACE portal, your data begins syncing immediately. Most importers have full dashboards within minutes of connecting.
What about IEEPA tariff refunds?+
After the Supreme Court struck down IEEPA tariffs, Evana automatically calculates your estimated refund from your customs data. If you're eligible, we can help you recover those duties on a performance-based fee — you only pay if you get money back.
Is my data secure?+
Yes. Evana uses encrypted connections to sync your ACE data and never shares your information with third parties. Your customs data stays private and is only accessible to your team.
Can I monitor my customs broker's performance?+
Absolutely. Evana tracks filing speed, error rates, classification patterns, and more across every broker touching your entries. You'll know exactly how your broker is performing — and have the data to back it up.
Still stuck?
Talk through your import/export profile with our experts.
We will review eligibility, estimate refund timelines, and handle the paperwork.