The Ultimate Guide to Shopify Duty Drawback Solutions

Shopify merchants juggle rising acquisition costs, platform fees, and shipping expenses. Duty drawbacks—refunds of up to 99% of import duties on internationally shipped or destroyed goods—remain an untapped lever because legacy processes excluded ecommerce businesses.

Evana built the only drawback solution tailored to Shopify, making recovery straightforward and impactful.

Drawbacks were designed for traditional exporters, but Shopify importers who ship internationally are equally entitled to recover duties, taxes, and certain fees when goods are exported, destroyed under supervision, or used in exported manufacturing.

The challenge has been documentation, specialized knowledge, and ongoing claim management—barriers Evana removes.

You likely qualify if you:

Even stores with 5–10% international orders can see meaningful refunds when the right technology surfaces eligible transactions.

Three approaches exist:

Pros: no service fees. Cons: steep customs expertise, heavy time commitment, error risk, and typically lower recovery.

Pros: customs experience. Cons: not ecommerce-focused, high minimums, upfront fees, manual workflows, and no Shopify integrations.

Pros: purpose-built for ecommerce, performance-based fees, automated matching, faster timelines, higher recovery, simple onboarding.

Con: focused on drawback (not generalized customs services)—which aligns with Shopify merchants’ needs.

Evana reimagined the process via:

Works with existing Shopify/export data instead of demanding manual spreadsheets.

Automates import-export pairing, eliminating the most labor-intensive step.

Understands 3PL, marketplace, and omnichannel realities to capture every eligible transaction.

No upfront fees; Evana only gets paid on refunds delivered.

Continuous monitoring and quarterly filings keep refunds flowing as you scale.

Six steps make rollout painless:

Consult with Evana, share import/international basics, and receive a preliminary estimate.

Provide Shopify international order access and customs entries; complete onboarding questionnaire.

Evana analyzes imports/exports, identifies transactions, and prepares a detailed projection.

Approve strategy, sign performance-based agreement, execute customs POA.

Evana handles all documentation, submissions, and customs communications—plus status updates.

Refunds typically arrive within 3–6 months; fees apply only to successful recoveries; monitoring continues as you grow.

Fashion accessories brand: $62K recovered historically, $5.8K quarterly ongoing, <3 hours of merchant time.

Home goods brand: $103K from lookback, $6.2K quarterly, 1.2% margin boost, reinvested in product development.

Emerging beauty brand: $28K historically, $22K projected annually, seamless 3PL integration, funded inventory expansion.

Duty drawbacks are a rare financial lever requiring no operational change. Evana removes all barriers with:

Schedule a free assessment, learn your potential recovery, and start bringing those dollars back into your Shopify business.