Evana: The Only Shopify-Native Duty Drawback Solution for E-commerce
Discover why Evana's seamless Shopify integration processes drawback claims 10x faster than traditional solutions, streamlining duty recovery for merchants.
Evana Team
Duty Drawback Specialists
Evana: The Only Shopify-Native Duty Drawback Solution for E-commerce
For Shopify merchants importing goods, duty drawbacks represent a significant but largely untapped financial opportunity.
While many solutions claim to help businesses recover import duties, Evana stands alone as the only truly Shopify-native drawback service designed from the ground up for e-commerce businesses.
In this article, we explore why Evana's deep Shopify integration creates a faster, easier, and more effective duty drawback experience compared to traditional alternatives.
The E-commerce Duty Drawback Challenge
Before diving into what makes Evana unique, it's important to understand the specific challenges Shopify merchants face when attempting to recover import duties:
- 1.Data fragmentation: Import records, international sales, and returns data typically live in different systems.
- 2.Volume complexity: High transaction volumes make manual reconciliation nearly impossible.
- 3.Documentation gaps: E-commerce businesses often lack specialized customs documentation expertise.
- 4.Resource constraints: Most online retailers can't dedicate staff to duty recovery.
- 5.Process unfamiliarity: Navigating customs regulations isn't a core competency for most e-commerce teams.
Traditional duty drawback providers—typically customs brokers or specialized consultants—were designed for large manufacturers and wholesalers, not the unique needs of digital-first retailers.
These legacy services often require extensive manual work from merchants, leading to low recovery rates and frustrated customers.
How Evana's Native Shopify Integration Changes Everything
Evana's Shopify-native approach removes the friction that slows traditional drawback programs by embedding directly into the workflows merchants already use.
Seamless Onboarding Through the Shopify App Store
Unlike traditional providers that require complex setup processes involving phone calls, paperwork, and manual configuration, Evana offers a true one-click installation through the Shopify App Store.
This native integration means no developer is needed, data sync is immediate, operations remain undisturbed, and updates happen automatically within Shopify.
Direct Access to Critical Data
As a native Shopify app, Evana has permissions-based access to all the data needed to maximize duty recovery:
- •Order history: Complete visibility into international sales data.
- •Product catalog: Detailed product attributes for proper classification.
- •Customer information: Verification of international destinations.
- •Return/refund data: Tracking of returned merchandise for destruction drawbacks.
- •Inventory movements: Correlation between imported inventory and eventual sales.
This direct access eliminates the need for merchants to manually gather, format, and submit data—a common requirement with traditional providers that can take dozens of hours each month.
Real-Time Monitoring and Opportunity Identification
Evana's native integration allows for continuous monitoring of Shopify operations, automatically identifying new drawback opportunities as they arise:
- •Immediate flagging of international orders that qualify for duty recovery.
- •Automatic pairing of imports with subsequent exports.
- •Proactive notification of pending deadlines within the five-year lookback period.
- •Dashboard visibility into recovery progress directly inside the Shopify admin.
The Measurable Advantage: Evana vs. Traditional Solutions
Side-by-side comparisons show how automation and native integrations compound into better, faster outcomes for merchants.
Claim Processing Speed
When comparing Evana to traditional duty drawback providers, the efficiency difference is striking:
- •Traditional providers: 4–8 months to process a complete claim cycle.
- •Evana: Claims processed 10x faster through automation and Shopify integration.
Merchant Time Investment
The resource commitment required from your team is dramatically different:
- •Traditional providers: 20–40 hours of merchant time per claim cycle.
- •Evana: Less than one hour per month after initial setup.
Recovery Rate
Most importantly, the actual recovery results speak for themselves:
- •Traditional providers: Typically recover 40–60% of eligible duties.
- •Evana: Consistently recovers 85–95% of eligible duties.
Real Shopify Merchant Results
The proof of Evana's advantage is in the results achieved for Shopify merchants:
Case Study: Fashion Brand on Shopify Plus
A growing fashion brand importing apparel from Asia and selling globally through Shopify Plus previously relied on a traditional customs broker for duty recovery.
After switching to Evana:
- •Recovery rate increased from 45% to 91% of eligible duties.
- •Monthly refunds grew from $8,700 to $19,300.
- •Internal time commitment decreased from 25 hours to less than two hours per month.
- •Claims processing time reduced by 75% compared to the previous provider.
Case Study: Multi-Channel Home Goods Retailer
A home goods retailer selling through Shopify and Amazon had never pursued duty drawbacks, believing the process would be too resource-intensive.
After implementing Evana:
- •Recovered $127,000 in the first claim from the lookback period.
- •Established ongoing monthly recoveries averaging $12,400.
- •Required only 45 minutes of merchant time per month to maintain.
- •Integrated seamlessly with their multi-channel operation.
Beyond Technology: Evana's E-commerce Expertise
While Evana's technology platform and Shopify integration create significant advantages, the team's specialized e-commerce expertise further sets it apart:
- •E-commerce-specific customs knowledge: Specialists understand the documentation challenges of online retail.
- •Shopify ecosystem familiarity: Evana works seamlessly with other Shopify apps and tools in your tech stack.
- •Digital-first communication: No phone tag or faxing—communication happens through your preferred digital channels.
- •Scaling-focused approach: Processes grow with your business without adding overhead.
Getting Started with Evana
If you're a Shopify merchant importing goods and shipping internationally (or destroying returned merchandise), here's how to get started:
- 1.Install the Evana app from the Shopify App Store.
- 2.Complete the five-minute qualification questionnaire.
- 3.Connect customs broker records (Evana guides you through this).
- 4.Review and approve the initial analysis of your recovery potential.
- 5.Let Evana handle the entire filing and recovery process.
With no upfront costs and a simple revenue-share model, there's zero financial risk to getting started.
Evana only earns fees when money is successfully recovered for your business.
Conclusion: The Only Solution Built for Shopify Merchants
While many duty drawback services can work with e-commerce businesses, only Evana was built specifically for the unique needs of Shopify merchants.
Native integration, automated processes, and e-commerce expertise make duty drawback recovery faster, easier, and more effective than any other solution in the market.
For Shopify merchants looking to recover import duties with minimal effort and maximum results, the choice is clear.
Evana transforms an impossibly complex process into a straightforward financial benefit that improves your bottom line.
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Contact Evana today at /contact for a free assessment and see how our Shopify-native solution recovers money you've already spent.
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