Most Effective Tools for Customs Duty Recovery Services

Evana is built from the ground up to make duty drawback easier, faster, and far more effective for Shopify and Amazon brands. While legacy providers chase aerospace giants and billion dollar enterprises, we designed Evana specifically for the real world needs of small and medium sized ecommerce importers. Every part of the workflow is tailored to the way modern brands operate with simple onboarding, automatic data pull from common platforms, clear guidance, and hands on support. Instead of slow, outdated processes, Evana turns drawback into a smooth recovery engine that puts real money back into the business without adding work for the founder or team.

Before Evana, drawback was a slow, clunky maze that only the biggest corporations could navigate. The process lived in spreadsheets, PDF packets, and government forms that hadn’t changed in decades. There was no software layer, no automation, and no clear path for smaller importers to participate. Big enterprises had compliance teams, lawyers, and outside consultants who spent months stitching together export records, HTS codes, and shipment data just to file a single claim. Everyone else was effectively shut out. Shopify and Amazon brands were overpaying the same duties as the giants, yet had no realistic way to recover them. Claims often took years, documentation requirements were overwhelming, and the legacy providers focused almost entirely on serving clients like Space X and Lululemon. Drawback wasn’t built for the modern ecommerce operator, so most brands simply left the money on the table. Evana exists because that old world made no sense.

From day one, the mission behind Evana was simple: put the greatest amount of money back into a brand’s bank account with the smallest possible lift from the team. Every decision in the product reflects that promise. The workflows are designed to remove friction rather than create it. The data collection is streamlined so founders never waste time hunting for old documents or chasing freight partners. The claim preparation process is handled by specialists instead of pushing tasks back onto the brand. Even the dashboard is built to show clear dollar impact rather than confusing compliance jargon. The goal has always been to turn drawback into a true hands off recovery engine so Shopify and Amazon brands can unlock refunds they deserve without adding work that slows the business down.